Leader as Coach - Conflict Conversations

This course is part of the UBC Leader as Coach ICF Level 1 Program.

A Leader as Coach accepts that conflict is a natural occurrence among people and in systems, and that when conflict arises, so does a challenge and an opportunity. Building on Engaging & Motivating Conversations and Development Conversations, this module focuses on interpersonal dynamics and ways that coaching can unearth common ground and widen perspectives and empathy to support meaningful progress.

By the end of the course, you'll be able to:

• Name and describe common interpersonal dynamics and ways to safely build awareness of these patterns and their impact on present circumstances
• Listen for values, beliefs, needs embedded in narrative of what is at stake
• Articulate the importance of witnessing, acceptance and exploration of multiple perspectives
• Identify habits and moments in the coaching process for the coach to self-regulate and hold the coaching role
• Use the COEC model to navigate a conflict coaching conversation that supports learning and empowerment

Course outline

This three-week long course is comprised of:

• Week 1: 1 hour pre-work and 2.5 hour-long Live Learning Session*
• Week 2: 2 hour-long Group Mentor Coaching Call*
• Week 3: Ongoing practice & reflection

*Attendance at Live Learning Session and Group Mentor Coaching Call is mandatory to complete this course.

How am I assessed?

Participants are assessed throughout the course according to University of British Columbia grading practices to ensure successful acquisition of required skills, concepts and the ICF Core Competencies. Online module contributions are graded complete/incomplete based on assignment guidelines. Participants are required to initiate conversations should accommodations be required. You are also required to evaluate your own progress.

Upon completion of all course elements, participants receive a Letter of Completion and acknowledgement of completing requirements towards the UBC Leader as Coach ICF Level 1 Program.

Expected effort

To be successful in this course, we recommend planning for a minimum of 4 hours per week with mandatory attendance at Live Learning Sessions and Group Mentor Coaching Calls as per ICF requirements. For more details, see Course Format below.

Technology requirements

To take this course, you’ll need access to:

• an email account
• a computer, laptop or tablet under five years old using Windows or macOS with access to a video camera and microphone
• the latest version of a web browser (or previous major version release)
• a reliable internet connection.

Requisites

Completion of Leader as Coach Fundamentals, Engaging & Motivating Conversations and Development Conversations.

Course format

We have designed a diverse range of learning activities including workshop sessions, coaching labs, demonstrations, live feedback sessions, group discussions, mini-lectures, skills practice, case studies, readings, group coaching, mentoring and online discussion and learning between participants and course instructors. We invite you to dive into the learning zone, develop a reflective practice, and stretch your range, as a coach and as a leader. Our 100% online delivery offers a flexible, supportive and interactive learning model.

Pre-Course Orientations. In the week prior to the start of each course, you will receive access to the course materials via Canvas and be provided instruction on how to best prepare and get going in your upcoming course. If you're new to using Canvas or Zoom, we recommend setting aside time to get familiar with both platforms before the course begins.

Synchronous Live Learning Sessions occur weekly within each course, including work in pairs, dyads, triangles and small and large groups to ensure ample opportunities for participants to work with one another and learn by doing via Zoom. Attendance for these live learning sessions is mandatory as per ICF requirements.

Asynchronous Modular Learning involves self-directed study and responding online via Canvas. Your participation in the online learning community provides an opportunity to engage in critical thinking and reflections on theory and practice; to share experiences, awareness, and knowledge for the purpose of learning together; and to contribute to supporting the learning of others.

Mentor Coaching. Our ICF-credentialed mentor coaches support your development in advancing your awareness and coaching skills towards an ACC credential competency level through group and 1:1 mentor coaching. Mentor Coaching sessions are mandatory as per ICF requirements.

Ongoing Practice and Reflection. The integration of a coach approach and skills in context comes through structured and intentional practice and reflection. The courses provide structure and numerous opportunities to gain direct feedback to progressively develop your coaching competencies and confidence as a coach. However, the degree to which coaching is integrated is determined by the participant.

The richness of this shared learning experience depends on our willingness to lean into discomfort in service of learning, to be vulnerable with one another, and to actively engage with the learning community.