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We will be happy to assist you with your registration, and we apologize for any inconvenience this has caused you. Please call us at 604.822.1444, or send us an email using the Contact Us form. Our office hours are Monday-Friday, 8:30am-4:30pm Pacific Time.
To report the details of the registration problems to UBC Extended Learning, please use this web form. We appreciate your time in letting us know.
If you can't register despite having the right course prerequisites, please refer to these instructions:
- Ensure your cookies are enabled and you're not browsing in Private/Incognito mode.
- Ensure the system is recognizing your login.
This is how Private/Incognito modes appear in browsers:
Mozilla Firefox: Incognito mask appears
Internet Explorer: InPrivate icon appears
Google Chrome: Mask icon appears and browser header turns dark colour
Safari: Private icon appears or the website address field turns dark grey (depending on device and browser version)
Microsoft Edge: InPrivate icon appears
Typically, closing the browser and opening a new one will create a new window without the Private/Incognito mode. However, on some devices such as iPhones, there is an extra button (sometimes referred to as PRIVATE or a similar label) that you'll need to click to off before opening the new window. For more information, consult the instructions for your specific browser/device, or contact your device carrier/manufacturer.
As a security-conscious internet user, you may have chosen to manually disable your web browser from accepting cookies. However, the UBC Extended Learning website requires cookies to function properly, so please re-enable cookies in your browser's settings. You may need to restart your browser.
Cookies can also be enabled/disabled in the device browser app's privacy settings. Generally, you can find this under your device's settings. Choose the browser app (i.e. Chrome, Safari, etc.), then choose "Do Not Track" (or a similar label) under Privacy & Security. "Do Not Track" needs to be disabled in order for the UBC Extended Learning website to function properly.
Depending on the device and browser, there may also be an additional setting to block cookies specifically. Please check with your device carrier/manufacture for specific details.
Cookies may also be blocked if you're browsing in Private or Incognito mode. If youre not sure if your browser is in this mode or not, please refer to How can I tell if Im browsing using Private/Incognito mode?
If you are signed in to the UBC Extended Learning website, you will see at the top right of the page "Hi, your first name." If you have already signed in, but you dont see your name at the top right, this means your login is not being recognized properly. If this is the case, please sign out and then sign back in.