FAQs: CORONAVIRUS and ExL Programs

Due to the coronavirus (COVID-19) pandemic, and in line with health agencies’ and UBC’s response, we are temporarily changing how we offer courses and programs, and deliver student services. Please find answers to the questions our students are asking about programs, refunds and moving to online learning.

Frequently Asked Questions

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I registered for an in-person class that starts this spring. Is my course being offered online?

We’ve been able to move most of our in-person courses online for the spring term. We have cancelled those that could not be offered online at this time, and we have either provided refunds or offered students a credit. The following spring courses will be offered online:

Certificate in Translation and Interpretation for Business

  • Chinese Translation and Interpretation for Business - Part 3 
  • Translation and Interpretation Public Seminars

Certificate in Immigration: Laws, Policies and Procedures

  • Refugee Protection 
  • Practical Skills for Immigration Practitioners 

English Communication Skills 

  • Business Writing Essentials
  • Advanced English Conversation for Professionals
  • Speaking Clearly in English
  • Power Pronunciation


  • French
  • Spanish
  • Mandarin
  • Sign Language
  • Italian
  • German
  • Japanese
  • Portuguese 


  • Copyediting and Proofreading: Introduction
  • Writing Well: Grammar
  • Writing Well: Style
My class is already online. Are there any changes to my course?

No. If your class is already offered in an online format, there will be no changes to delivery or schedule.

I’ve never taken an online course. What’s online learning like?

Learning online can be a rewarding and challenging experience. Different from traditional “independent study,” you will become part of an online community of learners in one subject. You might participate in scheduled real-time online discussion and feedback, independent online and offline learning activities, or collaborate with others on group assignments.

If you haven’t tried an online course yet, UBC offers this student’s guide to Canvas, the online learning management system used by the University. Also available are a list of helpful Canvas resources and Canvas frequently asked questions (FAQ).

What happens if my class has been moved from in-person to online and I’d like to withdraw?

If you are registered in one of our spring courses that have been moved online and would like to withdraw before the start date, we will give you a full refund via the original method of payment, and waive our standard $50 administration fee. Please email our student services staff and they will assist you. Refunds for payments made by cheque or cash will take longer as we will need to issue you a cheque.

Are your offices open?

In support of social distancing protocols related to COVID-19, UBC Extended Learning has closed our David Strangway Building and UBC Robson Square offices, and we are operating from locations off-campus. However, online registration is available on our website 24 hours a day, seven days a week. 

If you need assistance or have questions, please contact our student services staff via email. Please include your name, phone number and details about your enquiry. You can also leave a voice message at +1 604 822 1444 and someone will return your call within one business day during regular hours, Monday–Friday, 8:30am–4:30pm. 

How can I find out more about UBC Extended Learning’s and UBC’s response to the coronavirus outbreak?

You can read about our response to COVID-19, and we encourage you to read UBC’s response, which offers information, resources and answers to frequently asked questions.