FAQs: CORONAVIRUS and ExL Programs

Due to the coronavirus (COVID-19) pandemic, and in line with health agencies’ and UBC’s response, we are temporarily changing how we offer courses and programs, and how we deliver student services for the foreseable future. Please find answers to the questions our students are asking about programs, online learning and how to reach us during the pandemic.

Frequently Asked Questions

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Are your offices open?

In support of physical distancing protocols related to COVID-19, UBC Extended Learning has closed our David Strangway Building and UBC Robson Square offices, and we are operating from locations off-campus. However, online registration is available on our website 24 hours a day, seven days a week.

While in-person interactions are not possible at this time, our Student Services team is available by email or by calling +1 604 822 1444, Monday-Friday, 8:30am-4:30pm (Pacific Time).

Are you offering any in-class programs?

We have decided to offer most of our in-person courses and programs online for the foreseable future to give students an opportunity to continue their education from home while ensuring the health and safety of students, staff and instructors. We continue to work with our instructors and access university resources to ensure you have an excellent online learning experience.

You can find out more information about our offerings on our courses and programs page. You can also go to our search page and select ‘Courses’ and then further refine by the season and online to see what is available each term.

I’ve never taken an online course. What’s online learning like?

You can read about our different online learning formats and what you can expect on our About Online Learning page.

When does UBC Extended Learning plan on resuming in-class courses?

While it’s difficult to predict when we can return to in-person classes, we will continue to operate in line with UBC’s response, as well as monitor health authorities’ guidelines and recommendations.

How can I find out more about UBC Extended Learning’s and UBC’s response to the coronavirus outbreak?

You can read about our response to COVID-19, and we encourage you to read UBC’s response, which offers information, resources and answers to frequently asked questions.