FAQs: CORONAVIRUS and ExL Programs

Due to the coronavirus (COVID-19) pandemic, and in line with health agencies’ and UBC’s response, we are temporarily changing how we offer courses and programs, and how we deliver student services for the fall and winter terms. Please find answers to the questions our students are asking about programs, refunds and online learning.

Frequently Asked Questions

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Are you offering any in-class programs this fall or winter?

We have decided to offer most of our in-person courses and programs online to give students an opportunity to continue their education from home while ensuring the health and safety of students, staff and instructors. We continue to work with our instructors and access university resources to ensure you have an excellent online learning experience.

You can find out more information about our offerings on our courses and programs page. You can also go to our search page and select ‘Courses’ and then further refine by the season and online to see what is available in the fall or winter.

My class is already online. Are there any changes to my course?

No. If your class is already offered in an online format, there will be no changes to delivery or schedule.

I’ve never taken an online course. What’s online learning like?

Online learning can be a rewarding and challenging experience. Different from traditional “independent study,” you will become part of an online community of learners in one subject. You might participate in scheduled real-time online discussion and feedback, independent online and offline learning activities, or collaborate with others on group assignments.

If you haven’t tried an online course yet, UBC offers this student’s guide to Canvas, the online learning management system used by the University. Also available are a list of helpful Canvas resources and Canvas frequently asked questions (FAQ).

Are your offices open?

In support of physical distancing protocols related to COVID-19, UBC Extended Learning has closed our David Strangway Building and UBC Robson Square offices, and we are operating from locations off-campus. However, online registration is available on our website 24 hours a day, seven days a week.

While in-person interactions are not possible at this time, our Student Services team is available by email or by calling +1 604 822 1444, Monday-Friday, 8:30am-4:30pm (Pacific Time).

When does UBC Extended Learning plan on resuming in-class courses?

While it’s difficult to predict when we can return to in-person classes, we will continue to operate in line with UBC’s response, as well as monitor health authorities’ guidelines and recommendations.

How can I find out more about UBC Extended Learning’s and UBC’s response to the coronavirus outbreak?

You can read about our response to COVID-19, and we encourage you to read UBC’s response, which offers information, resources and answers to frequently asked questions.