Difficult conversations come with leadership positions, and being able to navigate them effectively is crucial to both our personal and organizational success. Leaders differentiate themselves by putting aside fears and discomfort and having these conversations while others find reasons not to. Explore the reasons for fear and discomfort and learn strategies to manage emotional conversations by blending the application of skills, tools, knowledge and self-awareness.
Learn how to
- Recognize feelings of fear and discomfort that contribute to difficult conversations
- Identify emotional content and assess effective methods to deliver difficult messages
- Practice tools and frameworks to develop confidence and reach desired outcomes
- Define the purpose of the conversation and the message being delivered.
This course is designed for new and established coaches, managers, team leaders and independent professionals or consultants wanting to learn tools and frameworks to overcome the fear and discomfort in having crucial conversations.
Continuing Education Credits: this course has been approved to offer 5.75 (5 Core Competencies and .75 Resource Development) Continuing Coach Education credits (CCEU’s) by the International Coach Federation.
Discount: 15% discount when three or more individuals from the same organization register at the same time. Please call to register with discount. 604.822.8585. (Group discount does not apply to registrations via UBC tuition waiver.)
The format for this course is in-class